Refund policy
Return and Refund Policy
Last updated: August 12, 2026
Because Knight & Nature products are personal-care items, return eligibility depends on the condition of the product. Please review the guidelines below before requesting a return.
Unopened and Unused Returns
Unopened and unused products may be returned within 30 days of delivery.
To qualify for a return, the product must be:
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Unopened
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Unused
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In its original condition
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In its original packaging
Before returning anything, email knightandnature@gmail.com with your order number and reason for the return. Please wait for return instructions before sending the product.
Customers are responsible for return-shipping costs on standard returns. We recommend retaining the return tracking information until the return is completed.
Opened or Used Products
Opened or used personal-care products are not eligible for return because of hygiene and product-safety considerations. This includes:
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Handmade soaps
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Natural Tallow Lotion
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Natural Whipped Tallow Body Butter
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Natural Tallow Deodorant
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Natural Tallow Lip Balm
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within seven days of delivery at knightandnature@gmail.com.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
Knight & Nature will review the issue and provide appropriate resolution instructions.
Refunds
Returned products are inspected after arrival. We will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within five business days after the returned item is received and inspected. Your bank or card provider may require additional time to post the refund to your account.
Original shipping charges are non-refundable for standard returns.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We accept change or cancellation requests within two hours of purchase, but we cannot guarantee a change once the order has entered fulfillment.
Contact
For return, refund, or order questions, contact: