Refund policy

Last updated: November 2025

At Knight & Nature, every product is handcrafted in small batches with high-quality, natural ingredients. Because our soaps, tallow lotions, deodorants, body butters, and lip balms are personal-care items, we maintain the following return and refund guidelines to ensure product safety for all customers.

Returns

For hygiene and safety reasons, we do not accept returns on opened or used personal-care items, including but not limited to:

  • Soaps

  • Tallow lotions

  • Whipped body butters

  • Deodorants

  • Lip balms

However, if your item arrives damaged, defective, or incorrect, we will gladly make it right.

To request assistance, contact us within 7 days of delivery at:
📩 knightandnature@gmail.com

Please include:

  1. Your order number

  2. A brief description of the issue

  3. A clear photo of the product and packaging