Shipping Policy

Processing Time

Orders are typically processed and shipped within one business day. Orders placed on weekends or holidays will be processed on the next business day. Processing time is separate from the carrier’s delivery time.

Shipping Area

Knight & Nature currently ships within the United States only.

Shipping Rates

Orders with a qualifying subtotal over $50 receive free standard shipping. Shipping charges for orders below $50 are calculated and displayed at checkout.

Subscription orders that include a free-shipping benefit receive free standard shipping as described when the subscription is purchased.

Carrier and Tracking

Orders are shipped through USPS. Once your order ships, you will receive tracking information at the email address provided during checkout.

USPS delivery estimates are estimates and are not guaranteed. Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside Knight & Nature’s control may affect delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately at knightandnature@gmail.com. We will make every effort to update the address, but changes cannot be guaranteed after an order has been processed or shipped.

Warm-Weather Shipping

Some Knight & Nature products, particularly Whipped Tallow Body Butter, Tallow Lip Balm, and Natural Tallow Deodorant, may soften during warm-weather shipping. This is a natural characteristic of temperature-sensitive ingredients and does not generally prevent the product from being used, although its original texture or appearance may change.

If a product arrives softened, keep it upright and allow it to return to room temperature. It may also be placed in the refrigerator briefly to help it firm up.

If your order arrives damaged, leaking, or unusable, contact us within seven days of delivery at knightandnature@gmail.com and include your order number and photographs of the product and packaging.

Delayed, Missing, or Marked-Delivered Packages

If tracking shows that your package is delayed, missing, or delivered but you cannot locate it, first check around the delivery location and contact your local USPS office. You may also email knightandnature@gmail.com, and we will assist with reviewing the shipment information and determining the appropriate next steps.

Contact

For shipping questions, contact Knight & Nature at knightandnature@gmail.com.